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Millennials are bigger complainers than Baby Boomers when it comes to customer service.

Mar 31 2016

Millennials are bigger complainers than Baby Boomers when it comes to customer service. Research has shown that in a timespan of 3 months, 22-34-year-olds complained an average of two times to electric utility services and an average of 1.5 times to wireless carriers, while 52-70-year-olds complained an average of 0.5 times in both categories. According to one analyst, Millennials have higher standards for their products and services: “Not only are they more surprised when a problem occurs, they are also more cost conscious than older consumers, so they are much more likely to report a problem with the expectation that it will be fixed and taken care of.” (Quartz)