Young shoppers are shifting the future of retail, and our March survey looked at how their digital spending is changing up IRL shopping time. So what will shopping look like in 2020? Experts forecast the mall is not doomed. Brick-and-mortar could transform into impermanent and frequently refreshed spaces that are more about experiences than transactions, and help everyone from online retailers to grocers create community and market their brands. They also expect that the on-demand mentality will significantly influence innovation, and same-day shipping will provide “near-instant gratification.” (Fast Company)
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