West Elm won over young shoppers, but now angry customers are dragging them on social media. The company targets young consumers looking to deck out their Home Sweet Homes—but they’re not living up to expectations. A scroll through West Elm’s social feeds are mired in customer service complaints about orders arriving damaged, late, or lost. This isn’t the first time the home décor company has come under scrutiny: a viral essay about a poor-quality couch prompted the retailer to remove the model. (Vox)
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