Fast food employees may soon be a thing of the past, as more restaurants gravitate towards automation to cater to the foodie generation. A new study from Frisch's Restaurants found that almost a third of 18-24-year-olds would rather order their food from a drive-thru because “they don't feel like dealing with people.” The CEO of Hardee’s and Carl’s Jr. who has plans for fully automated restaurants in the near future, says he has seen young consumers’ aversion for social interaction himself: “I've actually seen young people waiting in line to use the kiosk where there's a person standing behind the counter, waiting on nobody.” (Business Insider)
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