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Gen Y will outspend Boomers by 2017, which has retailers scrambling to understand what the generation wants, such as self-service kiosks to avoid having to deal with sales people and online reviews so they can get honest opinions from total strangers.

May 23 2012

Gen Y will outspend Boomers by 2017, which has retailers scrambling to understand what the generation wants, such as self-service kiosks to avoid having to deal with sales people and online reviews so they can get honest opinions from total strangers. (Retail Customer Experience)