Chatbots are speaking to the digital generation.

Chatbots are speaking to the digital generation. Bots, which can facilitate everything from shopping to customer service, have resonated strongly with Millennials who already use messaging as a part of their daily communication. Young users reportedly spend nearly an hour a day on Facebook Messenger, so being able to “check sports scores, order pizza, pay their monthly bills” through the app only enhances convenience. Bots are also able to provide “instant gratification” when seeking out information, which is important to a generation with ever decreasing patience. (VentureBeat)