Lesbian, gay, bisexual, transgender, and queer / questioning (LGBTQ+) youth make up a large and growing portion of young consumers—19% of all 13-39-year-olds, according to YPulse data. But while they share tons of common ground with their non-LGBTQ+ peers, their behaviors, values, and expectations from brands often differ in meaningful ways. That means when companies want to connect with this audience and be deemed “cool,” which is already a moving target, for LGBTQ+ youth, it’s even more nuanced. YPulse data shows the top way a brand becomes “cool” for this demo is by being “popular and wanted by people their...
