ENTERPRISE / FULL-TIME / REMOTE WITHIN CONTINENTAL USA
ABOUT YPULSE
YPulse is the leading authority on youth, studying tweens, teens and twenty-somethings. We’re a team of intelligent and creative market researchers, data scientists, and trend forecasters, dedicated to helping brands make sense of the world young people are living in. Our client list includes heavy hitters in every industry, including Abercrombie / Hollister, Apple, Amazon, Meta, Netflix & YouTube (just to name a few). These companies look to us to develop youth strategies, make informed business decisions, and stay up-to-date on youth culture.
JOB DESCRIPTION
We are looking for a Customer Success Manager who can be the first point of contact for post-sale clients. By combining knowledge of client industries and business processes, with how customers uncover value with YPulse, our Customer Success Team drives adoption and utilization of our leading youth content and syndicated research. Each Customer Success Manager holds direct responsibility for renewing a book of business as well as identifying opportunities for upsell and cross-sell of additional market research opportunities, while being accountable for client satisfaction. Opportunities to partner with other departments in the business to include Marketing, Sales, and Product, as well as have direct interaction with Leadership.
This is a remote position based in the U.S.
WHAT YOU’LL DO
- You are the customer’s primary point of contact managing the relationship through successful, ongoing partnership
- Uncover additional upsell opportunities to allow for growth
- Ensure adoption of YPulse by engaging with the clients on a regular basis
- Provide clear visibility on renewal forecasting by actively managing clients through their renewal lifecycle
WHO YOU ARE
- You are known for your strong work ethic and a hunter mentality
- You have 2+ years of proven Customer Success experience, with a track record of managing customers strategically in transactional software, syndicated research or MarTech industry
- Well versed in understanding customer needs and determining what product offerings will be most suitable for them
- Strong relationship-building skills: you will provide high-caliber relationship development and oversee renewals, upselling and value attainment
- Strong communication skills, both written and verbal
- You bring a high-energy, positive mindset every day, embodying our principles
- A passion for our purpose, promise & principles
BONUS POINTS
- Background in Market Research, particularly Syndicated or Quantitative Research.
- Expertise in youth, POC or LGBTQ+ demographics.
- Familiarity with Western European markets.
- Experience is Fashion, Media, Technology or Marketing.
- Drive to be independent and work at your own pace.
COMPENSATION & BENEFITS (USA ONLY)
- Competitive compensation across base and commission
- Stock options
- 100% payment of healthcare
- 100% payment of dental and vision
- FSA & HSA medical savings plans
- Pre-tax public transit / parking plans
- Unlimited vacation time (provided individual goals are met)
- Work from home flexibility
- 401K plan with company matching
Does this sound like you? Click here to email a resume to YPulse and join our team!
OUR PURPOSE, PROMISE, AND PRINCIPLES
Our Purpose: To help brands truly understand youth.
Our Promise: We give voice to young people’s goals, values, beliefs, and needs. We decode their behavior into valuable insights for brands to better connect and engage with young people.
Our Principles:
- Mindful Respect: Young people have valuable perspectives and deserve to be heard, not judged. We are ethical in the way that we collect our data. We go beyond generational stereotypes to portray their unfiltered reality with understanding and empathy.
- Supportive Guidance: The brands we work with want to understand youth, even if they’re not quite there yet. YPulse compassionately helps brands make positive change by being patient, constructive advisors.
- Continuous Improvement: We are open-minded and curious. We strive to evolve and innovate. We support a culture of learning and growth, collaborating and challenging each other to keep getting better.
Who We Are:
At YPulse, we believe that different perspectives, backgrounds, and experiences create a whole that is greater than the sum of its parts. A diverse and inclusive team creates a better product and a better customer experience.
We are an equal opportunity employer and do not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, marital status, military or veteran status, or any other characteristics protected by law.
All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.
