3 Graphs That Show Snapchat Is Rebounding With Millennials & Gen Z

Millennial research, Millennial insight, Millennial marketing, Gen Z research, Gen Z marketing, Gen Z insight, youth research, youth marketing

We’ve been tracking brand sentiment surrounding Snapchat, and following a steep decline post-redesign, young consumers are giving the app a second chance.

It has been a rough couple of months for Snapchat since it rolled out its wildly unpopular update early in 2018. Although most social network updates experience some backlash, the revolt against Snapchat set new precedents: According to LikeFolio, almost 80% of tweets about Snapchat were negative immediately following the redesign, and a petition to go back to the original on Change.org surpassed one million signatures. Despite the outcry, Snap Inc. decided to hold their ground, with CEO Evan Spiegel stating, “It’ll take time for people to adjust.”    

And while the company is currently rolling out a redesign for its redesign, the damage has already been done. The not-so-hot take on Snapchat is that it’s only matter of time before it goes the way of Friendster, MySpace, and Google Plus. The media loves to declare things dead (and usually blames Millennials for killing them), but it might not be over just yet for the once-teen-beloved app. Ypulse’s youth brand tracker tells a different, more nuanced story about the social media giant.

*Yscore is calculated based on responses to the following prompt: “Please tell us how well you know each of the following brands.” On a six-point scale, respondents rate their relationship with one brand at a time; responses are then weighted and rebased to 100.

Millennial research, Millennial insight, Millennial marketing, Gen Z research, Gen Z marketing, Gen Z insight, youth research, youth marketing

Snapchat’s Yscore (a measurement that gauges young consumers’ relationship with the brand) declined after the redesign—and specifically after top teen celebrity Kylie Jenner tweeted her displeasure to her loyal followers—and continued to dip through the end of March. 

Millennials and Gen Z both saw a sharp decline in the weeks following Snapchat's redesign, but we can see that both have started to level out. Teens appear to be more apt to forgive Snapchat than Millennials, judging from the slight uptick in brand sentiment towards the end of March. We can break it down into even more specific demographic groups to see which age groups have had the rockiest relationship with the social media giant:

Millennial research, Millennial insight, Millennial marketing, Gen Z research, Gen Z marketing, Gen Z insight, youth research, youth marketing

Breaking it down by demo, 18-24-year-olds had the strongest relationship with Snapchat as of mid-January, right around the time of the redesign, with a Yscore of 82.9 out of 100. But since then, that score has declined sharply, reaching a low of 66 in April.

Meanwhile, 13-17-year-olds were feeling almost as good about Snapchat as 18-24-year-olds in mid-January with a Yscore of 74.8. But by the end of April, Snapchat’s Yscore among teens had plummeted to 58.7.

The 25-36-year-old demo actually saw a rise in Yscore on Snapchat from 49.8 in mid-January to 59.5 at the end of February. It’s possible that the press surrounding Snapchat worked to their favor temporarily. But not all press is good press. As older Millennials caught on to their younger counterparts’ distaste for the redesign around the end of March, 25-36-year-olds’ Yscore fell to 47.1.

But those who are ready to bury the Snapchat app alongside its Spectacles should take pause: According to Ybrands’ most recent data, Snap’s story isn’t over yet. Since Snapchat’s nadir during the last week of March, their score has slowly begun to bounce back. This is not to say Snap Inc. has dug itself out of its hole just yet. But it’s a start.

Millennial research, Millennial insight, Millennial marketing, Gen Z research, Gen Z marketing, Gen Z insight, youth research, youth marketing

As long as Snapchat doesn’t do anything to win back the scorn of its users, the app stands a chance at (slowly) rebounding with young consumers—who have proven time and again that they’re quick to forgive and fickle with their brand bans. 

To download the PDF version of this insight article, click here.

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The Newsfeed

Quote of the Day:  Millennials have grown up in a world where consuming wine outdoors—or any location outside of the traditional table—is more acceptable than generations past.”—Kate McManus, VP of Marketing, Delicato Family Wines (Wine Spectator)

Young consumers are “killing the shopping spree.” Whether they’re signing up for the growing number of clothing subscription services (Rent the Runway, Le Tote, Urban Outfitters, etc.), shopping second-hand, or just culling their closets—young shoppers are quitting fast fashion in droves. Some are inspired by Marie Kondo’s joy-sparking brand of minimalism, while others want to help the environment—and still others are just seeking a wide range of things to wear at a lower price. (Vice)

Airbnb is launching “adventures” for experience-seeking young travelers. The site that started with accommodations and moved into one-off “experiences” (like dinner parties) now offers multi-day excursions, complete with guides, gear, meals, and accommodations. The platform already features over 200 trips in 40 countries, including a tiger-tracking expedition in Kenya and a trek through the canyons of Oman. (Fast Company)

Tyson Foods is taking on the fake meat market with plant-based nuggets. The pea protein nuggets are the first in a line of “Raised & Rooted” products from Tyson Foods. The brand's CEO explains they’re catering to the “growing number of people open to flexible diets that include both meat and plant-based protein”—aka young flexitarians, not full-time vegans. But can a company known for its meat sell the idea that “this [trend] is about ‘and’—not ‘or’”? (The Verge)

Snapchatters can shop Levi’s new Pride Month jacket via selfie filter. The Shoppable feature is first enabled by scanning a QR code found at select stores or by getting a special Snapcode from a friend. Then, users can try on the special-edition trucker jacket via augmented reality, customizing it with one of two washes and a selection of six pins and patches. Once they complete the look, users can purchase the Pride Month Jacket—without ever leaving the app. (SJ)

Amazon’s new Echo Dot Kids Edition revamps the original. The new smart speakertakes many cues from the adult version’s second generation (it’s louder and rounder) but adds special features just for kids that go beyond a rainbow-striped color scheme. The device will come with a year of FreeTime Unlimited, a subscription service that includes popular Alexa skills like Pinkfong’s Baby Shark Adventures, as well as an enhanced parental control suite to address growing privacy concerns. (VarietyCNET)

Quote of the Day: “Young people still have an incredible interest in the Olympic Games…But the way they are consuming the Olympic Games—the type of content they are watching and the ways and the platforms on which they are watching—are fundamentally changing.”—Kit McConnell, Sports Director, International Olympic Committee (Bloomberg)

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