Who Do Millennials Trust?


Despite evidence that Millennials overall trust less than previous generations, “trust no one” hasn’t quite become their mantra. When we asked Millennials ages 14-32 if there are any brands that they can really trust, 73% said yes—an unexpected majority of brand trusters in a group that has become known for their skepticism of institutions.
 
Interestingly, some of the differences between younger and older Millennials might be affecting their trust levels, as 75% of Millennials over 18-year-old said there was a brand they could trust, compared to 68% of Millennials under 18. As younger Millennials were raised during the recession, they tend to be more pragmatic and less optimistic than older Millennials, and this lower trust level could stem from that background.
 
Of course, the fact that they say there is a brand they can trust does not mean that their trust isn’t tough to earn and easy to lose. They are still a group that is quick to react when they learn a brand is not meeting their expectations, and are often suspicious of the motives of companies. Meanwhile, a brand’s reputation can be contentious: even those brands that have earned the trust of some made the list of untrusted brands. 

So who do they trust? When we asked that 73% to tell us the brand they trust the most, tech brands dominated the top of the list:  

Apple, Samsung, Google, and Nike (which for many is a blend of an attire and tech brand thanks to their pioneering fitness tracking technology) all rose to the top of the list of 20 most trusted brands. 12% of respondents who say there is a brand they can trust named Apple as that brand, double the amount of Nike, which was the second most trusted brand at 6%. Tech brands’ dominance of the most trusted list aligns with the generation’s reliance on their devices, but…

 
 

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The Newsfeed

Quote of the Day: “The [financial] industry has been slow to adapt to the ways in which young people want to be communicated with and to communicate with each other.”—Ian Rosen, CEO, StockTwits (YPulse)

Instagram users can now purchase products without leaving the app. The platform’s shopping tags are evolving to allow users to check out directly inside the app from about 20 retailers using saved payment and shipping information. The move doesn’t just give Facebook a direct cut of each sale, but also allows the platform to collect data that they’ll leverage in their ad targeting. Instagram’s influence over young consumers’ purchases continues to skyrocket, and according to our Shoppability trend, 72% of Gen Z & Millennials are open to buying products on social media. (Recode)

Disney and MAC Cosmetics are debuting a nostalgic makeup line for Aladdin fans. The Disney Aladdin collection features lipstick, an eyeshadow palette, and bronzer in jewel and metallic hues that Princess Jasmine might wear with her bright turquoise outfit. The partnership is part of the lead-up to the live-action Aladdin’s debut, and isn’t MAC’s first time introducing fans to whole new worlds of Disney-themed cosmetics. In the past, they’ve also released Cinderella and Disney villains-themed lines. (Teen Vogue)

Google announced their ambitious plan to become “the future of gaming:” a cloud-based streaming service called Stadia. Gamers will be able to play across device (phones, TVs, tablets, etc.) without waiting for the title to load in a YouTube-connected setting. That means viewers can instantly play titles featured in videos and stream their own gameplay to YouTube—which could challenge industry leader, Amazon-owned Twitch. The Netflix-like service is set to launch this year. (The Verge)

Instagrammable dim sum is going global. The craze stared in Hong Kong, where Social Places serves up bao made to look like tiny pigs and charcoal custard bao filled with “a thick liquid that oozes out like lava,” introducing three or four new incarnations each month to keep customers coming back. Meanwhile at Disneyland Hong Kong, Crystal Lotus customers dine on buns that look like their favorite animated characters, including Frozen's Olaf. In the U.S., San Francisco’s Chili House and New York’s RedFarm are some of the first to take on the trend. (Bloomberg)

Netflix’s next choose-your-own-adventure series lets viewers chart Bear Grylls’ journey through the wilderness. Soon, Netflix viewers will have the chance to become outdoors experts from the comfort of their couches, as they make the survival show celebrity’s choices as he traverses tricky situations. Grylls himself says that he’s “giving viewers an all-access pass to explore the world and its landscapes in my boots” and that “For the first time, my survival is in your hands.” (THR)

Quote of the Day: “One of the biggest myths about Millennials is that they do not want to engage with human beings, especially if a chatbot, app, or a website can be deployed.”—Xiomara Lorenzo, Director, Society of Grownups (YPulse)

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