Rewarding Fans Through Fame

Ben & Jerry'sIn today’s Facebook, Twitter, Instagram, and YouTube obsessed culture, brands don’t just want to interact with consumers on social media, they want to create meaningful relationships with them. One way of doing this, which is quickly becoming the norm, is by leveraging fans to fame. Consumers are rewarded for their interactions and relationships with a brand by being placed on billboards, buses, in TV spots, and even by appearing in campaigns alongside celebrities!

Ben & Jerry’s for example recently took this approach in its “Capture Euphoria” campaign, where fans were challenged to Instagram pictures that embody euphoric moments. The winning pictures will be featured in Ben & Jerry’s ads in each person's hometown in print and on outdoor venues. Not only does this campaign tap into Millennial’s existing habits of using Instagram, but it also rewards them with local fame. Everyday people and their photography are celebrated, and the brand creates a bond with consumers.

Dunkin’ Donuts recently made its fans famous on a much larger scale through its “Top of the WorlDD” photo and video contest. Facebook fans were encouraged to share a photo or video of them wishing their family and friends a happy New Year and the winning ones were placed on a billboard in Times Square during New Year’s Eve. Through this approach, fans formed an emotional connection with the company and were made to feel on top of the world!

Skittles has long been a leader in this area, calling on fans to submit wacky pictures which reflect the Skittles brand or the company’s motto to taste the rainbow. Skittles rewards fans through fame each week with its “Greatest Fan in the World” feature on Facebook, a strategy that Dunkin' Donuts also uses. A fan’s name, crazy photo, and country are posted on the brand’s page,…

 
 

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Quote of the Day: “There are better things to spend my money on [than luxury products], so unless we are talking about luxury experiences, I'm not spending money on them right now.”

—Female, 30, CA

As we predicted, there’s still hope for in-store shopping. According to a Forrester retail expert and analyst, U.S. retail revenue is expected to reach $3.4 trillion this year, and only 9% is expected to be online. Because consumers still value the ability to “touch and feel products,” retailers with “solid go-to-market strategies,” like Sephora with their digital solutions and Ulta with their unique shopping experience, stand to benefit the most. He reports that only those retailers “struggling to connect with consumers” are closing stores. (MediaPost

Will Instagram take Snapchat’s place as a marketing star of 2017? The platform, which boasts 150 million daily users, is now letting brands incorporate full screen ads to the Snapchat-inspired Stories feature, and companies like Capital One, ASOS, Nike, Buick, and Airbnb are already on board. According to the VP of Instagram Business, brands will be able to target specific audiences through the feature, and one-third of the app’s top stories have been from businesses. (Adweek

LGBT self-identification is rising in the U.S., with Millennials leading the way. According to a Gallup survey, 4.1% of U.S. adults, or about 10 million people, now identify as LGBT—an increase from 3.5% in 2012. Millennials account for almost 60% of that number, most likely because they are “first generation in the U.S. to grow up in an environment where social acceptance of the LGBT community markedly increased.” Our Genreless Generation trend, revealed that Millennials and teens are more comfortable with blending and bending categories, and celebrating new combinations than ever before. (NYMag)

The Binge Effect has inspired Disney to try out the Netflix model. For the premiere of Beyond on Millennial-focused network Freeform, all 10 episodes were released online with fewer ads than shown on TV—a first for the channel. The series, about a young man who discovers he has superpowers after awakening from a 12-year coma, drew in 14.2 million viewers in its first week, with almost half watching online. (Bloomberg

Millennials are skipping YouTube ads, but that’s not necessarily a bad thing. An analysis by LaunchLeap revealed that 59% of Millennials are skipping YouTube’s TrueView ads—those that advertisers only pay for if they are watched to completion. On the other hand, 29% are watching ads to completion—better engagement than on Snapchat. And they’re paying attention: a Google and Ipsos study found that attention paid to YouTube ads is 84% higher than advertising on TV. (Business Insider

Quote of the Day: "I binge-watch content to spend time with my spouse.”—Female, 32, OK 

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