Travel Meets Tech: How the Industry Is Digitally Catering to Young Travelers

To cater to the next generation of travelers, the travel industry is tapping into the latest tech advancements…

Millennials want to get away. When we asked 18-34-year-olds the kinds of entertainment they spend on in an average month, 41% said travel/vacations, and we consistently see that when given the choice between travel and physical belongings, the majority will pick the escape. A recent study by Airbnb revealed that 56% of 18-35-year-olds from the U.S. are spending more on travel this year than last, and even placed getting away above purchasing a home in their list of priorities. Our holiday wishlist roundup also echoes their desire, with travel coming in second after money as the one item 13-34-year-olds wanted most for the gift-giving season.

Their wanderlust has been increasingly pushing the travel industry into high gear to cater to this next generation of travelers—something we’ve kept tabs on for years. We’ve seen chains remodel their locations, begin to focus on incorporating local culture, create social experience marketing, offer exclusive events, create Millennialized spin-off brands, and more. But now that free WiFi and touchscreen check-in are par for the course, we’re seeing travel brands experiment with more and more advanced technology to impress Millennial travelers. Convenience is always key for young consumers, and there probably isn’t an experience more in need of seamless solutions than travel, which is why, according to New York Times, traditional hotel chains are targeting young travelers through “customized experiences, digital convenience, and relevant information on social media.” Digital also plays a role in hooking in Millennial travelers before they even book their tickets: creative agency Blitz revealed that 84% plan trips based on someone else’s…

 
 

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The Newsfeed

Quote of the Day: “A wedding trend I’ve noticed recently is guests not dressing formally to the reception/wedding, more come as you are attitude.”—Female, 24, MI

This week, Mattel introduced an American Boy doll, their first male offering in the company’s 31-year history. New doll Logan Everett is part of a pair of singer-songwriters from Nashville who come with music-inspired accessories. The company reports that customers have been asking for a male doll for some time, and Mattel’s continuing strategy to diversify their offerings helped increase sales by 4% last year. (KidscreenNYTimes

Kids in Australia are spending more time online than watching TV. Research firm Roy Morgan reports that in 2016 six-13-year-olds spent an average of 12 hours a week online compared to 10.5 hours spent in front of the TV, the first time internet surpassed TV since the survey began in 2008. Online time has also almost doubled in the last eight years. The firm says, "The idea that TV is boring no matter what is on is just because TV is so static and it might have ads on it." (ABC

The current state of the White House has ignited Gen Z’s interest in politics—according to AwesomenessTV’s CEO, Brian Robbins. He reports that his own children’s newfound fascination with politics sparked by the recent election has inspired him to bring more political content to AwesomenessTV. Because “[a]n audience that really wasn't that interested is now really interested," the company will move away from “fluffy, horrible” entertainment news into political news, which could be in the form of documentaries, or scripted shows. (Business Insider)

Millennials are reporting higher rates of depression than any other generation, creating challenges at work. To avoid the stigma surrounding mental issues, young employees are increasingly resorting to using personal days to recuperate from anxiety, depression, and other afflictions. According to one expert, “this generation is not necessarily more depressed than workers of past generations, but more equipped to recognize it”—however, they fear judgement from their employers. (MarketWatch)  

Is Snap Inc. really a camera company? They say they are, and in their IPO filing the brand wrote, “In the way that the flashing cursor became the starting point for most products on desktop computers, we believe that the camera screen will be the starting point for most products on smartphones.” WeChat’s ability to read QR codes, Pinterest’s new visual search, and Facebook Messengers’ new visual capabilities all point to expanding capabilities of a camera—and the fact that “users’ experience of the world is increasingly mediated through cameras.” (The New Yorker)  

Quote of the Day: “I have a diamond wedding ring but any stone would be beautiful and appreciated.”—Female, 24, MN

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