Travel Meets Tech: How the Industry Is Digitally Catering to Young Travelers

To cater to the next generation of travelers, the travel industry is tapping into the latest tech advancements…

Millennials want to get away. When we asked 18-34-year-olds the kinds of entertainment they spend on in an average month, 41% said travel/vacations, and we consistently see that when given the choice between travel and physical belongings, the majority will pick the escape. A recent study by Airbnb revealed that 56% of 18-35-year-olds from the U.S. are spending more on travel this year than last, and even placed getting away above purchasing a home in their list of priorities. Our holiday wishlist roundup also echoes their desire, with travel coming in second after money as the one item 13-34-year-olds wanted most for the gift-giving season.

Their wanderlust has been increasingly pushing the travel industry into high gear to cater to this next generation of travelers—something we’ve kept tabs on for years. We’ve seen chains remodel their locations, begin to focus on incorporating local culture, create social experience marketing, offer exclusive events, create Millennialized spin-off brands, and more. But now that free WiFi and touchscreen check-in are par for the course, we’re seeing travel brands experiment with more and more advanced technology to impress Millennial travelers. Convenience is always key for young consumers, and there probably isn’t an experience more in need of seamless solutions than travel, which is why, according to New York Times, traditional hotel chains are targeting young travelers through “customized experiences, digital convenience, and relevant information on social media.” Digital also plays a role in hooking in Millennial travelers before they even book their tickets: creative agency Blitz revealed that 84% plan trips based on someone else’s…

 
 

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The Newsfeed

“I honestly wouldn't like to communicate with brands, unless it is to solve problems their brand is causing.”—Female, 27, MI

Why don’t people seem to care as much about fake followers on Instagram as on other platforms? Because while Facebook and Twitter are bashed for feeds full of fake news, no one holds Instagram to the same standard. The image-centric platform is inherently “a hyperreality,” where no one’s candid shot is truly spontaneous, and photo-shop freely fills feeds. Where does it get tricky? With Influencers, who are expected to garner true engagements for brands. (Real Life)

Influencer marketing faced another tricky situation this week when PopSugar replaced influencers’ affiliate links with their own. RewardStyle and its Instagram product LikeToKnow.it’s network of content creators’ photos and sometimes entire feeds “were copied to the site via “thousands of ‘falsified vanity pages’ containing millions of images belonging to the network’s content creators.” The group is planning on seeking a class-action lawsuit on their intellectual property and for the lost revenue that PopSugar made each time a customer clicked to purchase. (Racked)

Colleges are giving out more merit-based aid to win over top students. Tuition discount rates have risen to a record 49.1% for first-time, full-time freshman attending private universities, up over 10% from ten years prior—according to the National Association of College and University Business Officers. By using data-driven analysis to calculate just how much aid is likely to lure a top student in, colleges are seeing success upping their prestige. However, the practice has also “created a closing of the doors for low-income students,” according to one policy analyst. (WSJ)

Apple is betting that young consumers could bring back magazines via a magazine subscription service. The tech company took a gamble by buying Texture, a subscription service for over 200 titles that’s been dubbed the “Netflix of Magazine Publishing.” The app aggregates articles into a single browsing experience, rather than being separated by title, and pays the included publications. Apple has announced plans to integrate the service into their Apple News app, the latest incarnation of their less-than-successful Newsstand app. (Bloomberg)

Function of Beauty is customizing hair care, blending up shampoo and conditioner for each customer based off a five-question quiz. Beauty companies big and small have hopped on the Customization Nation trend, and Function of Beauty takes that to the next level with their hyper-personalized hair care set. They're customizing everything from the fragrance to the chemical components, and even going so far as to print the purchaser’s name on each product. The founder explains, "Every single person is unique and different...why negate that instead of catering to it?" (Paper)

“[Allison Raskin] is open about her struggles with mental health, and she is also funny.”—Female, 19, CA

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