Things You Should Know: Brandjacking

 

Welcome to Things You Should Know, our new ongoing series on Millennial-fueled trends, slang, and memes that will keep you up-to-date on everything happening in youth culture. 

Last week, media organizations began to report that online vigilante group Anonymous had hacked Westboro Baptist Church’s Facebook page after the church announced they would be picketing the funerals of the Boston Marathon bombing victims. But the truth soon came to light: Westboro had never had ownership over the page at all; Anonymous had started the fake page themselves months before. Westboro had been brandjacked.

The term brandjacking has been in use since around 2007, when it was used in an article in Businessweek describing the new problems that corporations were facing protecting their reputations online from “cybersquatters,” individuals using unauthorized trademarked name or phrase in a domain name. These days the practice of brandjacking has become much more complicated. Brands’ reputations online are as vulnerable as consumers’—perhaps more so because they are bigger more alluring targets with more public failings. And because brands don't have emotions or feelings, to Millennials don't see it as bullying. For this generation, trusting what they read online is already a dubious process, and with brandjacking becoming more common, the veracity of every brand message, profile, and campaign is up for questioning. In an era of catfishing and profile hacking, brands are not above having their identities stolen, and brandjacking is taking on many forms.

The Social Media Brandjack: Perhaps the most common form of brandjacking is a fake social media profile for a brand being set up in order to mess with that brand’s reputation. In the wake of the 2010 BP oil spill, a Twitter feed under the handle…

 
 

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Quote of the Day: “My 2017 resolution is to improve my dog's confidence- She's somewhat fearful.”—Female, 28, PA

At some malls, teens “have worn our their welcome.” Cases of teens banding together on social media and going to malls to create chaos have reportedly been increasing over recent years. To avoid giving consumers another reason to shop online, some shopping centers—105 in the U.S. according to the International Council of Shopping Centers—have responded by imposing curfews and bans on the young consumers. The legality of such restrictions has been called to question, with the ACLU working to fight discrimination at play. (LA Times)

Millennial parents are getting by with a little—ok, maybe a lot—of help from their own parents. A TD Ameritrade survey has found that 19-37-year-olds who have kids get $11,000 on average from their parents through financial support or unpaid labor, and more than half get assistance through childcare or housekeeping weekly. But the assistance isn’t one-sided: three-quarters of 50-70-year-olds with Millennial children say they’re glad to help, and four in ten Millennials say they help their parents too, with an average of $2000 in 2016. (USA TODAYBusiness Wire)

The NFL is looking outside their traditional playbook to reach young fans. The league has partnered with AwesomenessTV for In The NFL, a new series that “lifts the curtain” to give a behind-the-scenes look at the sport. Since "a 17-year-old girl doesn't want to watch the same content as her mom or her dad,” some episodes have a young female focus, with one starring YouTube stars the Merrell twins taking a tour of a stadium, and another featuring one of the few female owners in the NFL, Kim Pegula, offering career tips to young women. (Adweek)

Can the future generation of shoppers save brick-and-mortar retail? Maybe. A new IBM and National Retail Federation study has revealed that 67% of 13-21-year-olds shop in-store most of the time, while another 31% occasionally buy from them. One analyst notes that their desire for “hands-on experience” is setting their preferences, but lack of credit cards and life stage are also likely forces deterring them from online shopping—and we predict that if fintech solutions are developed with teens in mind it could be a fatal blow for physical teen retailers. (RackedBusiness Wire

The sharing economy may be impacting Millennial spending. Research by Hammerson and retail consultant Verdict found that more than half of Millennials used a sharing economy business like Uber or Airbnb in the last year, compared to 16.2% of those over 35-years-old. Nearly a quarter of Millennials say they aren’t concerned about home ownership and would be content with renting for the rest of their lives, and when compared to those over 35-year-olds, they're two times more likely to agree that there are some products they don’t need to own and would prefer to rent. (Forbes

Quote of the Day: “My 2017 resolution is to live my life the way Carrie Fisher would have wanted me to.”—Female, 21, TX

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