Scandal in the Age of Acceptance

This Monday, we took a look at how Millennial attitudes are shifting their views on just what can be deemed scandalous in The End Of Scandal As We Know It. We also told you that though they may be changing, scandals will not become extinct and that new issues that matter to Millennials will rise up to take the place of the traditionally taboo public behaviors. For this generation, scandals will be made up of those things that Millennials find socially unpalatable, like corporate discrimination and cover-ups. In this world, there is such a thing as bad PR — because while Millennials are quick to forgive personal missteps and brand product and marketing failures, publicly aired opinions that don’t fit into their worldview are scandal igniters. Here’s a look at some recent scandals that signify the shift:

 

1. A&F’s “Cool Kids” Comments

Abercrombie & Fitch has had a serious branding problem and PR scandal on their hands since comments that CEO Mike Jeffries made that the youth retailer does not produce plus-sized clothing because they “go after the cool kids” were publicized earlier this month. The comments incited a wave of anger and reactions from consumers online and off. Interestingly, the interview in which these comments were made is seven years old, a fact that is significant in a few ways. First, the public perception of what brands are responsible for, how they should act, and the plus-sized clothing acceptance movement has changed significantly in that time. Second, Millennials have aged up and become more economically and culturally influential since 2007. Finally, the internet means that everything a brand puts out into the public can affect their reputation—even if years have past since the gaffe. Millennials, a generation that has been taught that acceptance is the…

 
 

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Quote of the Day: “YouTube is an ocean of entertainment. No other app can provide as much entertainment as YouTube.” –Male, 18, NY

As Millennials’ spending power begins to outpace Boomers’, what are they buying more than any other generation? The answers might surprise you. A list of ten things that young consumers are buying more often include gas station food and snakes (?!). But the rest of the list is less shocking: they’re also buying more craft beer, piercings and tattoos, same day delivery, and, of course, hot sauce. (Time)

Facebook has been upping their video game as the online content wars have heated up, and it seems to be paying off.  The social network’s recent earnings report shows a significant increase, brought on by their video growth. The report says that “billions” of videos are watched on the platform each day, and that 75% of those are on mobile. Facebook Pages (for celebrities, businesses, etc.) have reportedly been sharing 40% more video since the beginning of this year alone. (Streamdaily)

In a recent New York Times article examining campus suicide, Cornell’s director of counseling cited the pressure to look perfect on social media as an amplifier of the problem, “since students feel compelled to post smiling selfies even when they’re struggling." One female student tells New York Magazine, “When I posted [this photo], I subconsciously hoped that if I could convince others I was happy, then maybe I could believe it myself.” (NYMag)

We know Millennial men want to be hands-on dads, but some might be finding fatherhood a more difficult balance than they had planned. Researchers say that their struggles could be because workplace policies have “not caught up to changing expectations at home,” and Millennials’ more egalitarian views on parenthood. One survey found that 24% of Millennial men who had not had children expected to shoulder most of the child care responsibilities, while only 8% of those with children actually did. (NYTimes)

Though young consumers are certainly shopping from their phones, our list of their top ten favorite apps did not include any from the retail category—hinting at an opportunity for retailers to step up their mobile game. Online-only store Everlane has created an app to “cater to their biggest fans” with suggestions on what to wear based on the daily weather, and early exclusive access to items on the app only. (TechCrunch)

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