Scandal in the Age of Acceptance

This Monday, we took a look at how Millennial attitudes are shifting their views on just what can be deemed scandalous in The End Of Scandal As We Know It. We also told you that though they may be changing, scandals will not become extinct and that new issues that matter to Millennials will rise up to take the place of the traditionally taboo public behaviors. For this generation, scandals will be made up of those things that Millennials find socially unpalatable, like corporate discrimination and cover-ups. In this world, there is such a thing as bad PR — because while Millennials are quick to forgive personal missteps and brand product and marketing failures, publicly aired opinions that don’t fit into their worldview are scandal igniters. Here’s a look at some recent scandals that signify the shift:

 

1. A&F’s “Cool Kids” Comments

Abercrombie & Fitch has had a serious branding problem and PR scandal on their hands since comments that CEO Mike Jeffries made that the youth retailer does not produce plus-sized clothing because they “go after the cool kids” were publicized earlier this month. The comments incited a wave of anger and reactions from consumers online and off. Interestingly, the interview in which these comments were made is seven years old, a fact that is significant in a few ways. First, the public perception of what brands are responsible for, how they should act, and the plus-sized clothing acceptance movement has changed significantly in that time. Second, Millennials have aged up and become more economically and culturally influential since 2007. Finally, the internet means that everything a brand puts out into the public can affect their reputation—even if years have past since the gaffe. Millennials, a generation that has been taught that acceptance is the…

 
 

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The Newsfeed

Quote of the Day: “When a brand can adapt to all shoppers, it makes me trust them more.”

—Female, 24, MI

A startup is leveraging angry tweets to let brands find new consumers, and engineer some incredibly personalized marketing. Customer service listening tool SocialRank Realtime allows brands to view a dashboard of tweets from consumers “who might be fans of theirs in the future.” For example, after viewing a tweet from a potential consumer about a flight delay, an airport restaurant might send over a cup of coffee to their location. The tool touts its ability to let brands to create “real relationships” with consumers and has already signed on Juicy Couture and Aéropostale. (Business Insider)  

Teens are watching influencers on YouTube, but what are the teen influencers watching? According to an Influenster survey of 14-51-year-old “tastemaker consumers,” 93% of 14-18-year-old influencers are watching product reviews—compared to 86% of overall respondents. Haul videos came in next in popularity at 76% (24% more than overall), followed by unboxing videos at 71% (19% more than overall). Seven in ten teen influencers are also watching YouTube videos at least once a day, and 42% say they can watch between six to 15 per sitting. (eMarketer

Pokémon Go is still going. The revolutionary game, which attracted 500 million users in eight weeks last summer, has made an estimated $1 billion in the last seven months and reports “a very large level” of users. The second version of the game will soon be released, with 80 new monsters to catch—which is good news for brands. According to the CEO of Niantic Labs, the game will soon be integrating ads that fit in organically to the platform, and the game’s partnership with Starbucks on a Pokémon Go beverage “opened a lot of people’s eyes to start imagining other cool things that you can do.” (Adweek

Wattpad is the latest company getting into storytelling via text messages. The social publishing platform has launched mobile app Tap, where readers can discover “chat-style” stories across genres like horror, romance, drama and more. Although fiction app Hooked and kid-targeted Amazon Rapids takes a similar approach, Tap is the only one that takes a “voyeuristic” angle, giving readers the feeling that they’re reading through someone else’s chat messages—a move that can appeal to teenagers and young adults. (TechCrunch

Nordstrom is going above and beyond the “typical department store” offerings to reach young consumers. Earlier this week, the retailer launched the Lab—an incubator venture that showcases indie, new designers with “completely different audiences, messages, and points of view.” Each season will bring a new crop of designers, and according to the retailer, new stories: “It's the full package — who is the designer, what is their story, what do they stand for, why are they doing what they are doing, who is it for. There’s an authenticity [in that].” (Racked

Quote of the Day: “For my engagement ring, I want a tattoo. No ring.”—Female, 30, AZ

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