It’s Personal: Three Brands Making Marketing a Personalized Experience

As social media has lifted the barriers between brand and consumer, making one-on-one conversations not just possible but expected, marketing has begun to shift to beyond-niche levels. Smart brands are targeting consumers on a personal level, making marketing into a customized, exclusive experience that feels like it is just for them. Kleenex and Kotex were two brands at the forefront of the personalized marketing movement, both targeting small groups through Facebook and Pinterest respectively, and sending care packages and personalized crafts to only a few hundred individuals. Each gained impressions far beyond the small number of people who were sent gifts, by making them feel they had a personal interaction with the brands that was unique enough to share (and re-share). Here are three more brands that have recently gotten personal with their marketing to get the attention of young consumers:

 

1. Wendy’s: Pretzel Love Songs

Wendy’s is launching their Pretzel Bacon Cheeseburger (a product aimed, of course, at Millennials) by spreading the pretzel love through song. Their Pretzel Love Songs aren’t just a jingle though, but are composed to feature fans’ tweets about the new burger. After encouraging burger-lovers to use the hashtag #PretzelLoveSongs to post about the new item, Wendy’s staged a live event starring Nick Lachey crooning ballads featuring the pretzel love messages. A YouTube channel for the campaign features artist Eric Michaels singing the pretzel love songs at a white piano as each  individual customer’s tweets are displayed on screen.

The Personal Twist: Getting young fans involved and featuring them on an individual level by showcasing their creativity and encouraging conversation in a ridiculously humorous way.

 

2. Heineken: Departure Roulette

As part…

 
 

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Quote of the Day: “YouTube is an ocean of entertainment. No other app can provide as much entertainment as YouTube.” –Male, 18, NY

As Millennials’ spending power begins to outpace Boomers’, what are they buying more than any other generation? The answers might surprise you. A list of ten things that young consumers are buying more often include gas station food and snakes (?!). But the rest of the list is less shocking: they’re also buying more craft beer, piercings and tattoos, same day delivery, and, of course, hot sauce. (Time)

Facebook has been upping their video game as the online content wars have heated up, and it seems to be paying off.  The social network’s recent earnings report shows a significant increase, brought on by their video growth. The report says that “billions” of videos are watched on the platform each day, and that 75% of those are on mobile. Facebook Pages (for celebrities, businesses, etc.) have reportedly been sharing 40% more video since the beginning of this year alone. (Streamdaily)

In a recent New York Times article examining campus suicide, Cornell’s director of counseling cited the pressure to look perfect on social media as an amplifier of the problem, “since students feel compelled to post smiling selfies even when they’re struggling." One female student tells New York Magazine, “When I posted [this photo], I subconsciously hoped that if I could convince others I was happy, then maybe I could believe it myself.” (NYMag)

We know Millennial men want to be hands-on dads, but some might be finding fatherhood a more difficult balance than they had planned. Researchers say that their struggles could be because workplace policies have “not caught up to changing expectations at home,” and Millennials’ more egalitarian views on parenthood. One survey found that 24% of Millennial men who had not had children expected to shoulder most of the child care responsibilities, while only 8% of those with children actually did. (NYTimes)

Though young consumers are certainly shopping from their phones, our list of their top ten favorite apps did not include any from the retail category—hinting at an opportunity for retailers to step up their mobile game. Online-only store Everlane has created an app to “cater to their biggest fans” with suggestions on what to wear based on the daily weather, and early exclusive access to items on the app only. (TechCrunch)

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