It’s Personal: Three Brands Making Marketing a Personalized Experience

As social media has lifted the barriers between brand and consumer, making one-on-one conversations not just possible but expected, marketing has begun to shift to beyond-niche levels. Smart brands are targeting consumers on a personal level, making marketing into a customized, exclusive experience that feels like it is just for them. Kleenex and Kotex were two brands at the forefront of the personalized marketing movement, both targeting small groups through Facebook and Pinterest respectively, and sending care packages and personalized crafts to only a few hundred individuals. Each gained impressions far beyond the small number of people who were sent gifts, by making them feel they had a personal interaction with the brands that was unique enough to share (and re-share). Here are three more brands that have recently gotten personal with their marketing to get the attention of young consumers:

 

1. Wendy’s: Pretzel Love Songs

Wendy’s is launching their Pretzel Bacon Cheeseburger (a product aimed, of course, at Millennials) by spreading the pretzel love through song. Their Pretzel Love Songs aren’t just a jingle though, but are composed to feature fans’ tweets about the new burger. After encouraging burger-lovers to use the hashtag #PretzelLoveSongs to post about the new item, Wendy’s staged a live event starring Nick Lachey crooning ballads featuring the pretzel love messages. A YouTube channel for the campaign features artist Eric Michaels singing the pretzel love songs at a white piano as each  individual customer’s tweets are displayed on screen.

The Personal Twist: Getting young fans involved and featuring them on an individual level by showcasing their creativity and encouraging conversation in a ridiculously humorous way.

 

2. Heineken: Departure Roulette

As part…

 
 

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Millennial News Feed

Quote of the Day: “My favorite place to shop is a Best Buy store, because they have most of the electronics I like to look at and everything is setup for you to try the products out.”

—Male, 23, PA 

Fast food employees may soon be a thing of the past, as more restaurants gravitate towards automation to cater to the foodie generation. A new study from Frisch's Restaurants found that almost a third of 18-24-year-olds would rather order their food from a drive-thru because "they don't feel like dealing with people." The CEO of Hardee’s and Carl’s Jr. who has plans for fully automated restaurants in the near future, says he has seen young consumers’ aversion for social interaction himself: “I've actually seen young people waiting in line to use the kiosk where there's a person standing behind the counter, waiting on nobody." (Business Insider

Viceland’s tactics to get Millennials to turn on the TV may actually be working. Maybe. The recently launched network’s “adrenaline-fueled shows” are showing signs of successfully attracting a young audience. Compared to its predecessor, History’s H2 channel, the average 18-49 primetime audience has more than doubled, and the median viewer age of the channel has dropped 17 years, from 57 to 40. Viceland’s programming president takes that as a signal they’re “doing something right.” Two of their shows, Woman and Gaycation,have also been recognized with Emmy nominations. (NY Daily News

Millennials’ pizza obsession is reshaping the industry. U.S. pizza sales have reached $45 billion this year, up $38.5 billion in 2015, thanks to young consumers. Millennials are not only gravitating towards healthier options, but “consider the experience as significant as the food itself.” As a result, the fast-casual build-your-own-pizza model has been thriving. The restaurant 1000 Degrees, for example, has opened 25 franchises in the last two years with plans to have open another 30 by the year’s end. The CEO attributes success to high quality ingredients, and transparency on what goes on customizable pies. (CNBC

Nickelodeon is launching a kids’ music video channel. The MTV Hits channel is being rebranded to become NickMusic, a 24-hour music destination that will showcase kids’ favorite Top 40 artists across all genres, as well as branded and artist-hosted programming like Videos We HeartPop Playback and Bumpin’ Beats. It will also feature concert specials and “music-inspired series” like TeenNick Top 10. The channel isn’t Nickelodeon’s first music effort: NickMusic, their digital radio channel on iHeartRadio, features “current hits, guest DJ appearances by channel stars, branded entertainment and celebrity interviews.” (Kidscreen

They may be competing for young viewers, but YouTube and TV actually help grow one another’s audience. A Google-commissioned Nielsen study found that TV can actually drive YouTube engagement, and YouTube can do the same for TV. For talk shows in particular, there was a 18% increase in tune-in on TV from an audience that had watched YouTube content of those shows. Nielsen says the results are “significant,” and commented that the opportunity is great for programmers and advertisers to “leverage the connection between digital views and TV audiences." (Adweek)

Quote of the Day: “My favorite app is Amazon, because it's so convenient. I can order things on Prime with just a few clicks.”—Female, 27, PA 

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