Cola Wars: Will Pepsi Or Coke Win Millennials' Loyalty?
- March 17th, 2011
- 2 Comments
Soda companies have plenty of challenges these days. Parents rage against high-fructose corn syrup, kids’ diets are under scrutiny as obesity rates rise, and soda machines are being removed from schools, not to mention competition from other beverages. And of course there’s competition between the top two brands, Coca-Cola and Pepsi.
The Wall Street Journal revealed just-released numbers from Beverage Digest showing that Diet Coke has surpassed Pepsi as the #2 soda brand in the U.S. based on sales. The author alludes to a problem with the effectiveness of Pepsi’s marketing plan. It’s recent Pepsi Refresh project has a loyal following, but that has yet to translate to a boost in sales. Pepsi stands by its program expecting it to “help boost revenue in the long run.” Meanwhile, Coke continues with a traditional plan with spots during the Super Bowl and Academy Awards.
Both brands have been making interesting marketing moves to appeal to Millennials in recent weeks.
Coke announced plans to go after global youth with a music-based campaign...featuring Maroon 5. Yeah, that’s not the “youth focused” band we would have chosen either, but at least Coke is right that Millennials care about music, and it gets an emotional response. No doubt the campaign would be more successful if the brand had asked teens who they wanted to see featured in the campaign.
Pepsi is making its play by continuing to build it’s reputation as a socially responsible company. This week, it announced that it has created the world’s first non-petroleum based plastic bottle. Chemically, the bottle is the same as traditional plastic bottles, but it’s made from agricultural byproducts, such as pine bark and corn husks, and sustainable plant materials, like switchgrass. Social and environmental resonate with most consumers, but these causes connect deeply with Millennials. They want to make things better — but are they willing to switch soda brands to do so? The challenge with both the new bottles and the Pepsi Refresh project is that Millennials want to see the effect of their efforts. As one of our Youth Advisory Board members noted recently, Pepsi Refresh is “really cool” but he has yet to feel a personal connection to it.
So, which company’s latest youth marketing plan has legs? While Coke is reaching out to the “fun” side of youth, Pepsi is going after what matters to youth, and we think the latter will have a more lasting effect. In addition, Pepsi is staying on message: they care about the future and making the world a better place. And that makes a difference to Millennials, who, after all, are the future, both as global citizens and as consumers.
What’s your take on these two youth campaigns? Let us know in the comments.

Love the spontaneity and collaborative nature of the Maroon 5 promotion, but agree that the band feels a touch off/dated. Ideally, this might have happened with more than one band, across more than one genre, simultaneously or in succession. Also agree that Pepsi’s strategy is more long-term, aimed at enhancing the brand and buying lasting equity rather than near-term buzz. They seem to be reinventing their brand story, investing in it, which I like.
Coke is missing the target by using bands such as Maroon 5. Besides, if they want to increase sales, they should be targeting youth via drink cups and on-pack vehicles that have proven to increase sales in the past. Especially considering the new technologies available to deliver digital content such as music! Why not offer music - which is available for free all over the internet legally - as a free gift with every purchase of any Coca-Cola product? We used to offer up to 100 free MP3 music downloads via drink cups at Arco/ampm and BP c-store locations - called a Digi-Drink. Forbes has written how similar promotions via QSR chains resulted in increased fountain drink revenues of more than 30%.
As far as Pepsi, they should be embracing the Surf Industry and forging alliances with brands already producing products from recycled PET. They should also partner to place their Dream Machines amongst the community of active participants whom would create the most buzz about keeping plastics out of our oceans. They should also promote their new bottle design amongst this group of highly influential consumers as well as partner with the industry as a whole to close the loop on plastics and showcase what can be done by working together to save the environment and especially our oceans!