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How To Stop The Online Snarkiness Syndrome

Posted by meredith on 03-16-2009

Today's Youth Advisory Board post is from Liz Funk, a published author who has dabbled in both old and new media and lived to tell the tale. Today Liz weighs in on an occupational hazard of the latter — online snarkiness — and how her peers are both part of the problem, as well as the solution. Remember, you can communicate directly with any member of the Ypulse Youth Advisory Board by emailing them at youthadvisoryboard at ypulse.com…or just leave a comment.

How To Stop The Online Snarkiness Syndrome

I recently penned an article for a national magazine — my favorite magazine! — with a popular web-site. The day my piece went live online, my editor emailed to tell me that I was a good writer and not to read the comments on my article; warning that the publication's commenters could be particularly mean. Out of curiosity, I read the first few comments on piece and found my editor was right: they were vicious! Although I had certainly been ripped apart for my articles online before, I still felt compelled to lay in bed for an evening and feel sorry for myself (but not too sorry, because my editor had warned me).

These smears online are permanently changing — sometimes for the worse — the way our country does news and media. My writer friends — of all ages, genders, and levels of attractiveness — regularly report cruel comments on their articles turning a platform for questions and critiques into one for ad hominem attacks. Some of my friends won't even read the comments on the blogs they write for newspapers and magazines, in an effort to protect their egos. Many have privately shared with me that they've been censoring themselves and that, in a paranoid precaution, they triple-check their pieces before turning them in, looking for anything that commenters might poke fun at. But they always seem to find something.

The online culture of nastiness thrives on the internet because people appear as mere avatars. But behind these online personas are real people with real feelings. Despite the social networking sites that allow people to flesh out and broadcast their "personalities" — such as Twitter, Blogspot, and Facebook — it has become easier and easier to forget that other internet users have the same capacity to be offended online as they do off.

While celebrity blogs, known for their occasional nastiness, often give as good as they get, internet mockery has now leaked into authoritative news sites. These days, even the pages of Newsweek seem dotted with snark. And if one of the nation's leading news magazines is eliciting straight-up rudeness rather than any type of constructive commentary from the public, this is not an improvement for the media. And what about those who grow up knowing no other way to communicate online?

A recent PSA for an anti-cyberbullying campaign illustrated several scenarios pertaining to this nasty online culture — most poignantly a middle school girl saying shockingly mean things to another girl in front of her mom. The announcer then says, "If you wouldn’t say it in person, why say it online?"

The more interesting concept within this commercial is the tagline: "Delete cyberbullying. Don't Write It. Don't Forward It." Despite the skinny-legged pre-teen girls illustrating the scenario in this commercial, cyberbullying has become an issue for internet uses of all ages. The adults leaving mean comments on news web-sites or penning blogs that rip people to shreds are prime examples! Worse yet, these grown-ups are condoning the behavior for younger bullies. Although the internet is much younger than they are, and it's a new tool, they're old enough to know better.

Because people are going to continue participating in the new media and anonymously communicating with one another online, then we as a society must develop a code of respect for others in using the internet. Internet users seem to have a collective case of information highway road rage, but like on the real-life highway, people would never act the same if they saw their fellow drivers face-to-face. And I don't think anyone who has ever said anything nasty online about me would say things with their real names attached, let alone say it to my face.

Until internet users come to a consensus about how to be civil online, a good way young people — professional writers and casual content creators alike — can deal with the puzzling meanness in the new media is to combat it with humor. When we get cracks about our looks and other personal transgressions, we can laugh it off by making fun of the spelling and grammar mistakes, telling ourselves that they're jealous or defensive, or even questioning the critical faculties of someone who has time to write an 800 word personal diatribe during the workday.

But this is just a Band Aid to cover a bullet hole.

About Liz

lizLiz Funk is a freelance writer and college student. She has written for USA Today, Newsday, the Christian Science Monitor, the Huffington Post, Girls' Life, and CosmoGIRL!, among other publications. Her first book, Supergirls Speak Out, about the pressure on girls to be perfect, will be published by Simon and Schuster in March of 2009. She writes a blog for the Albany, NY newspaper the Times Union and she edits the teen culture and politics blog GirlHeadQuarters.org. She is a senior at Pace University and lives in Manhattan. Her web-site is www.lizfunk.com.

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Categorized under: Web, Youth Advisory Board




5 Responses to “How To Stop The Online Snarkiness Syndrome”

  1. anonymous Says:

    How about not replying to snarky comments with snarky responses critiquing the commenter's spelling. That only propagates the issue..

  2. Helen Says:

    This is really interesting and accurate. I like the way comments can provoke debate on an issue, but nastiness is just boring and unnecessary.

  3. Kristen O Says:

    I'm beginning to think that online etiquette has much more to do with our instinctive relationships to celebrities and to public forums than it does to the problem of anonymity.

    Celebrities are just characters to us. When we "know" them through tabloid stories, we identify them as something they are not, and not denials are really going to make us believe otherwise. They're imaginary characters that we can praise or abuse at whim without needing to be carefully of their feelings.

    Similarly, when we enter a public forum online, these other people are just bit characters. They aren't like our friends or like us. They don't have feelings.

    Except they do. The problem is not just that we're anonymous but also that the other person is; we can only have a facsimile of a human connection, and this doesn't allow us to understand that the other person is not just a character.

  4. ramamurthy ms Says:

    my blogspot goes under the name of journomurthy.very true, you have raised some issues whih are most relevant for the media,old as well as new and new,new.
    am a journalist and have seen with anguish the gradual decline of editing standards, not because the editors know less but because they no longer choose to be faceless.so they dare not tango with high profile editors .In my early days, have met a few editors who could see through the intentions of a writer by sampling a sentence or two. conformism, as you know, makes one popular. The courage to swim against the tide is what makes an editor great. what is editing but to check the flow of words or expression within the permissible contours. online or offline, this is essential.keep up the good work, you know who will be the winner, the one who preseveres.

  5. Amy Jussel Says:

    Great post, Liz, and I know I asked you about the 'bodysnarking' portion in our interview on Shaping Youth here: http://blog.shapingyouth.org/?p=5492
    but I'm disheartened you were zapped by trolls and felt the all too familiar sting.

    I truly DO feel the level of nastiness is 'altering the conversation' as it's kept me dodging mainstream media, content to fly under the radar because frankly, I don't relish huge levels of negativity in my world.

    One of my favorite books of late is called "Choosing Civility" as I highly doubt that many with a public persona have NOT been impacted by viciousness veiled with anonymity.

    Bleh. Makes my head hurt with the bait and wait tactics of folks who love to 'be outrageous’ in hopes of an inflammatory response. I get this kind of trolling a lot…

    As for spelling/grammar issues, I disagree with #1, I do think it’s fair game, however it’s imperative to remind ourselves that self-righteousness can be a mistake in either direction, considering contributor #4 here has punctuation 'issues' whereas the thought process and clarity is a cogent contribution to the conversation… complete with oft-quoted Persius reference, "He conquers who endures."

    p.s. Liz, I'd love to read the article, could you leave the link for me via email?

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